System Center

SQL diagnostic manager MP for SCOM

  This pack is perfect for…   SQL diagnostic manager users who want to integrate with Systems Center System Center users who want more advanced SQL Server monitoring and alerting beyond the native management pack’s capabilities   For more details please have a look at http://www.idera.com/~/media/Corporate/ProductDocuments/SQL/SQLDMSystemsCenterFAQ.ashx  

Provance ITAM Demo #3: Data Import possibilities with the provance Data Management pack

Hi All ! This video shows a bunch of options, how to import data into Service Manager with the Provance Data Management Pack (DMP) It covers creation of assets, update of assets the creation of hierarchies and the import via PowerShell Check this out at http://youtu.be/q8Bqu2XdDo8 Files to experiment at your site can be found… Read more Provance ITAM Demo #3: Data Import possibilities with the provance Data Management pack

Provance ITAM Demo #2: Software Request with dynamic setting of reviewers

Hi All ! This demo shows the creation of a Service request and dependent of the Software title the reviewer is set. I should have edited the video better, bcs. sometimes the automatic zoom is strange, but its good enough to understand whats going on. http://youtu.be/iR5nAUoTPZ4 Here are the files for your convenience. DynymicStdSoftwareRequest Have… Read more Provance ITAM Demo #2: Software Request with dynamic setting of reviewers

SCSM: Send IncidentInfo by Mail

In our projects to deploy ServiceManager, we often run into the problem that customers want to get Information from tickets and store it for i.e. searching. Unfortunately, closed Tickets dont show  much information, you cant get access to attachments neither ActionLog entries. Reopening them via Powershell/Orchestrator might fire workflows and notifications which causes chaos, so… Read more SCSM: Send IncidentInfo by Mail

Create List Values for Incidents, Service Requests and Change Requests in SCSM 2012 via Management Pack

Hi All ! Every implementation of Service Manager has its own specialities in terms of categories. There are already great solutions out there to provide automated imports to lists. See here: http://blogs.technet.com/b/servicemanager/archive/2010/02/10/create-list-items-in-bulk-using-enumcreator-xlsx.aspx This solution is for Incidents only and for Service Manager 2010. I implemented this for the actual version for all 3 Work Items… Read more Create List Values for Incidents, Service Requests and Change Requests in SCSM 2012 via Management Pack

Provance ITAM/DMP 2012 CU1 international released !

Hi All ! September 28th, Provance has released the international version of its Asset and Data Management Packs. So its possible to manage Hardware Assets in German/French and English. More Info here: http://www.provance.com/en/Products/Index.html Before upgrading read the info of the readme file carefully and follow the instructions (backup, DWH check …) Regards/Roman

IT Asset Management Part 2

Hi All ! As promised, this is part 2 of the HW-Request offering explanation, showing the Service Manager Side of the configuration. You can find part 1 here. Have fun watching !   Roman